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TOP 10
2007 TBMP GUIDELINES

10. ONGOING TRAINING FOR EMPLOYEES: Tour Operators agree to provide ongoing
(midseason) training and coaching for their employees, in an effort to reinforce compliance with the
guidelines that pertain to their particular operations.

9. YIELD TO OTHER USERS: Hiking guides agree to instruct clients to yield to other users on
commercial trails and will remove litter from the trails on a regular basis.

8. QUICK DROP-OFFS: Drivers attempting to accomplish a “quick drop-off” using the curbside
lane adjacent to the Marine Park Plaza should pull completely off the roadway so as not to block traffic on
Egan Drive. Vehicles should not pull over or park in a manner that blocks the entrance to Marine Park.

7. LEFT TURNS: When motorcoaches are traveling northbound on Marine Way and attempting to
make a legal left turn into Marine Park Plaza, drivers will be mindful of traffic backing up behind them and
abort the turn if necessary to minimize this congestion.

6. USE OF LEFT LANE ON EGAN DRIVE: Operators of ALL VEHICLES will avoid
driving in the left lane on Egan Drive except when turning left, setting up for a left turn, or overtaking
unusually slow traffic traveling in the right lane.

5. IMPACTS TO COASTAL ZONES: Marine tour operators will strive to minimize the impacts
of their wake on other watercraft, docks and beaches, including popular crabbing and recreational boating
grounds. Operators will also agree to monitor the volume/use of their outside speakers.  

4. P.A. ANNOUNCEMENTS & SIGNALS: Cruise lines will continue to work to minimize
vessel announcements and whistles while docked or anchored in Juneau Harbor. Cruise ships are also
asked to monitor their outside speakers and announcements made on approach to and departure from
Juneau. Ships will keep outside speakers turned “off” or down until they are well past the homes which line
Gastineau Channel. Certain signals and announcements are necessary and required by the US Coast Guard
or are necessary for safety reasons.

3. FLY NEIGHBORLY: Helicopter operators agree to conduct flightseeing tours in accordance with
the Helicopter Association International (HAI) Fly Neighborly Program. The Fly Neighborly Program is a
voluntary noise reduction program designed to be implemented worldwide by local helicopter operators,
large and small.

2. ENGINE IDLING: Drivers of ALL VEHICLES agree to turn engines off at every
reasonable opportunity when loading and unloading passengers and/or when staging in the various loading
zones, staging areas and tour venues. This includes all passenger and crew shuttle operations and “quick
drop-offs” accomplished at Marine Park and the Columbia (Tram) Lot. Vehicles should not sit with
engines idling while actively loading, unloading, or waiting for passengers to arrive.

and the number 1 guideline is...


RESPONSE TO TBMP HOTLINE:
An important ingredient towards a successful TBMP program is consistent and prompt response
to the tourism hotline messages. Operators/Agents agree to respond to calls and emails received
directly and via the Tourism Best Management Practices Hotline.